Privacy Policy
At NeuronSynap, we understand that your privacy matters. This policy explains how we collect, use, and protect your information when you work with our mobile app testing and validation services. We've written this in plain language because privacy policies shouldn't require a law degree to understand.
This policy applies to all interactions with NeuronSynap, whether through our website, email communications, or direct service engagement. By using our services, you're agreeing to the practices described here.
Information We Collect
We collect information in two main ways: what you directly provide to us and what we automatically gather through our service interactions.
| Information Type | Examples | Collection Method |
|---|---|---|
| Contact Information | Name, email, phone number, company details | Forms, direct communication |
| Project Data | App specifications, testing requirements, feedback | Service consultations, project briefings |
| Technical Information | IP address, browser type, device information | Website visits, automatic collection |
| Communication Records | Email exchanges, meeting notes, service feedback | Business correspondence |
Information you provide directly:
- Contact details when you reach out for services
- Project specifications and requirements
- Feedback and communication during service delivery
- Payment and billing information for completed work
How We Use Your Information
We use your information to deliver excellent mobile app testing services and maintain professional business relationships. Here's exactly what we do with your data:
Service Delivery
We use project information to understand your testing requirements, execute comprehensive app validation, and deliver detailed reports that help improve your mobile applications.
Communication
Contact information helps us discuss project details, provide updates on testing progress, and maintain ongoing professional relationships with our clients.
Improvement
We analyze service feedback to enhance our testing methodologies and develop better validation processes for future mobile app projects.
Data Protection and Security
Protecting your information is fundamental to how we operate. We implement multiple layers of security to safeguard your data:
- Encrypted data transmission using industry-standard SSL protocols
- Secure storage systems with restricted access controls
- Regular security audits and system monitoring
- Staff training on data protection best practices
- Secure disposal of data when retention periods expire
Vietnam Data Protection Compliance: We follow Vietnamese data protection regulations and maintain data processing standards that respect local privacy requirements. Our security measures align with international best practices while ensuring compliance with applicable Vietnamese laws.
Your Rights and Choices
You have significant control over your personal information. Here are the rights available to you and how to exercise them:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 15 business days of your request.
Correct Information
If any information we have is incorrect or outdated, let us know and we'll update it promptly.
Delete Data
Request deletion of your personal information, subject to any legal or contractual obligations we may have.
Restrict Processing
Ask us to limit how we use your information in specific circumstances while maintaining our service relationship.
To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within a reasonable timeframe and help you understand any limitations that might apply.
Data Sharing and Transfers
We don't sell or rent your personal information to third parties. We only share data in specific, limited circumstances:
- Service Providers: Trusted partners who help us deliver testing services, bound by strict confidentiality agreements
- Legal Requirements: When required by Vietnamese law or legal proceedings
- Business Protection: To protect our rights, property, or safety, or that of our clients
- With Your Consent: Any other sharing only occurs with your explicit permission
If we transfer data outside Vietnam for service delivery purposes, we ensure appropriate safeguards are in place to protect your information according to Vietnamese data protection standards.
Data Retention
We keep your information only as long as necessary for business and legal purposes. Here's our general approach:
| Data Type | Retention Period | Reason |
|---|---|---|
| Project Information | 3 years after completion | Service support and improvement |
| Contact Details | 5 years from last contact | Business relationship maintenance |
| Financial Records | 7 years | Vietnamese tax and accounting requirements |
| Website Analytics | 2 years | Service improvement and optimization |
After these periods, we securely delete or anonymize your information. You can request earlier deletion in most circumstances by contacting us directly.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience and understand how our services are used. Most of these are essential for basic website functionality.
Types of cookies we use:
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand website usage and improve our services
- Preference cookies: Remember your settings and improve your experience
You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking beyond basic analytics.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. When we make changes, we'll:
- Update the "Last Updated" date at the top of this policy
- Notify existing clients via email if changes significantly affect how we handle their data
- Post the updated policy on our website with clear indication of changes
- Provide transition periods when necessary for significant policy changes
We encourage you to review this policy periodically, especially if you're considering new projects with us. Continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Questions and Requests
If you have questions about this privacy policy or want to exercise your data rights, we're here to help. Contact our privacy team directly:
We respond to privacy inquiries within 5 business days and work to resolve any concerns promptly and professionally. Your privacy matters to us, and we're committed to maintaining your trust through transparent, responsible data practices.